FAQ

WHAT HAPPENS IF A GLASS GLOBE BREAKS?

If a globe breaks during shipment or the first 30 days after receipt we will gladly replace it free of charge. Please email Ashlie@thelightfactory.net and include pictures of the broken glass globe(s). After this period you may purchase a replacement from our store.

IS THE CHANDELIER HEIGHT ADJUSTABLE?

Bubble Chandeliers:  Your electrician can trim the cord shorter during install but length can't be added. Because of this we recommend taking the time to determine the correct height you need and having us customize it for you. 
Other lighting (and the Branch Bubble Chandelier) : Unless noted, height is not adjustable due to fixed metal stem so it's important that we work together to find the best height for your space during the customization process if you're unsure of the height you need.  

ARE YOUR LIGHTS UL RATED?

While we take great care in assembling our productions using UL rated components the item as whole is not UL listed. 

HOW DO I CLEAN THE CHANDELIER?

Before cleaning please make sure your chandelier is turned off and cool to the touch.  Using the provided gloves gently wipe the glass bubbles to remove dust and fingerprints.  For a heavier cleaning you may use a solvent free glass cleaner on a paper towel or cloth (never spray directly on bubbles).  Take care not to pull on the wire attachment or let the bubbles knock into each other.     

HOW DO I REPLACE A BULB?

To replace a light bulb it’s easiest with two people. Have one person gently move the glass globes to the side then unscrew and replace the bulb like usual.

DO YOUR LIGHTS WORK ON A DIMMER SWITCH?

Yes!  Our standard incandescent bulbs will need an incandescent dimmer, while low-voltage led bulbs require their own compatible dimmers. 

WHAT FINISHES OF CEILING CANOPY DO YOU OFFER?

Our ceiling canopies are spun metal available in white, polished nickel, raw brass, copper and black. 

WHAT IS THE DIAMETER OF YOUR CANOPY?

Our canopies are the standard 5” diameter.

HOW MUCH LIGHT DO I NEED FOR MY ROOM?

As a general rule, there is a formula to calculate how much light you need in a room:
Room length X Room width x 1.5 = Amount of wattage to light a room
Example: An 18’ long x 12’ wide room multiply times 1.5 = 324 watts. 324 watts would be the recommended wattage to adequately light the room. That wattage can be provided by more than one source. 2 Lamps @ 150 watts each and 1 lamp @ 60 watts would be more than adequate.

WHAT SIZE CHANDELIER SHOULD I PURCHASE?

Selecting the appropriate chandelier size depends on the size of the room and/or the chandelier’s relationship to furniture. Chandeliers above dining room tables should have a diameter of 1/2 to 2/3 the width of the table. To size a chandelier as the focal point of any other space, such as foyers, living rooms, etc, measure the length and width of your room then add those figures together. The sum of those two numbers is the approximate recommended diameter of your chandelier in inches.

That said, these are not hard and fast rules. Go with your gut and contact Ashlie@thelightfactory.net if you need any additional help!

WHAT IS YOUR PRODUCTION TIME?

Each fixture is produced by hand with the utmost care and attention to detail.  Production time ranges from 1-8 weeks depending on the item.